From the desk of Tim Vasko: CEO + Founder of the Connected Market Space
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Tofino_Tim_SUP During the Holiday Season - we have a chance to reflect on how we have spent the last year.  Perhaps, as I once again review this years events, the full history of the past that has brought us to where we are today - with the good fortune to see the end of 2011, yet another beginning  in 2012.

When we consider how we've come to these places in our lives - many of the challenges we have faced,  always rests with me as a wonderful way to better understand who I have become, and too, who I have yet to become.  Certainly, we can't always find compassion in our hearts as much as we should.  Understanding the "other persons'" point of view can be difficult at the best of times.  Suffice it to say that so long as we try to see things from anothers perspective, we are just that much stronger, open, as we grow, as a person inside ourselves.

Things change.  Change is the inevitable tide that carries us forward.   So, what will I change as this year closes and another opens?   That is the reflection time I refer to - the truth is always available.

This is the time for contemplation.  January is the time for commitment.  There is never a rush to reflect on what we might do better - in due course the answers seem to emerge.  As I sit here now, watching the storms on the beach - the waves crash with an angry froth.   I can only brave for a moment the torrent, on my board, in my wet suit.   I find myself walking on sand rather than snow.  By this chilly northern Pacific ocean I can somehow see the worlds flows more clearly.  The fridged waters clear scattered thoughts.   The challenge to paddle and catch a wave, outside the confluence of the rip-tides and the beach, somehow seems the perfect analogy to business, life, balance.   The crash of waves changes, but does not cease.

The inevitable rush of views in the world that collide to deliver, like the ocean, an energy to propel us.  The skill to paddle beyond the rough waters and to surf down the face of a wave is something that is never "easy".  But, with practice, like in any practice in life, we can do it.

So as the New Year approaches I'll think about those waves yet to catch in business, in life.  Beyond those challenges set upon the shore - with every challenge there is the enduring nature of human spirit that lets us know we are alive.  We are able to face even the most difficult of circumstance.  There is always another wave to find beyond those who would strive to keep us down, in torment of the rough weather.  There is  always a new wave to ride beyond those who would hold us back for their own egoic satisfaction.  No matter the storm, there is another wave to discover and ride.

Happy Holidays - Merry Christmas !   Ride the wave - enjoy every minute.  The crush is an indicator of the "break" we can alwasy find to ride. 

Please visit our Santa Bizabacus Space and share your Christmas Wish with the World !

Best for 2012 - may you find your wave to ride with the thrill of success well deserved .... Tim

PS:  Today I'm launching the Frank T. Vasko Foundation in memory of my Dad who passed away five years ago this week.   Frank loved his family, fishing, nature - please visit the Sacred Waters Bizabacus Space and help preserve our natural environment by supporting the Sacred Head Waters project for generations to come.

A search of the web is an interesting experience - especially if you've ever been "defamed" in the media - I know how this goes first hand.  The net provides un-tapped information about, well about, just about, anything - separating the fact from fiction often takes a bit of digging.  I've been asked to speak so many times about my history, my own first hand experience with a defamatory article that truly changed my life, that I thought I would just post it to be found.  This one event, sensational article brought about by fame seeking journalist, brought me more happiness than I could have ever imagined the day it was published. 

Since it's publication, the turn in my road brought me to become a University Professor, a Canadian citizen, a technology entrepreneur, and once more, a father of three additional, beautiful children whom I adore along with the other two who have journeyed with me all along - from single fatherhood to growing our new family and life together.    I thought I might just post this last 18 year journey with some links that tell part of the story along the way - to tell about my personal mission to build technology for other entrepreneurs and would be enterprenures.  

One article, one event in my entrepreneurial career, for ever changed my life.  I have journied beside ghosts - a dead reporter, a dead newspaper and the echo of a voice that tolled the bell of what would set me on a path to shape the rest of my life.    "That which does not kill us makes us stronger"  Friedrich Nietzsche or, as so eloquently put by Rudyard Kipling in his poem "If"

"..If you can bear to hear the truth you've spoken
Twisted by knaves to make a trap for fools,
Or watch the things you gave your life to broken,
And stoop and build 'em up with wornout tools...
"

I first crossed the threshold into building an internet company in 1995.   Back then I learned, first hand, what Kipling, and Nietzsche were referencing.   Since this game of dancing with ghosts of voices past began,  I've lived, watched, learned from what was once my broken life.   Blossom's of wonder that never cease to make me marvel.  Here is a chronological history of events, talks, academic papers - a part of what has brought my journey forward.   It has been a wonderful climb back up the mountain.

Career Before the Truth I'd Spoken was made int0 a Trap for Fools - Age 30 - 35:

“You see things; and you say ‘Why?’ But I dream things that never were; and I say ‘Why not?’”   George Bernard Shaw & Robert F. Kennedy

1994 Establishing the Largest Print-Media & Direct Mail Marketing Company in a 5 State Region
1995 Creating largest on-site US Post Office on private premises
1995 My first vision of the Internet - a group I established - I saw the world would forever change

1995 We were the fastest growing print media electronics group in 5 State region & Fifth fastest growing public company in the US

1995 Expanding Distribution For Electronics Division to Wal-Mart - my operations across Asia
(I learned to speak Mandarin while operating our three factories in Xiamen China/ Kaohsiung, Taiwan/Bangkok, Thailand)


1996 The Defamation - the negative article that has shaped my years (I've chosen not to link this  "...trap for fools" - my Way of finally saying goodbye :-)

From here, I discovered the power of the media.  Before the Internet ... the power of the newspapers was ubiquitous.  While I filed suit against the newspaper, I discovered the power of money, the power of the Chief General Counsel of the Rocky Mountain News, who, conveniently, was married to the woman Justice sitting on the bench for my case.  Going against the multi-billion dollar paper company, and their largest customer was a game of money, not justice.  Yet, this single discovery, when uncovered and quietly brought forth, affected the woman Justice's ruling in my favour when brought to her attention "we know ..."

And, so goes justice in America.  As ever, then, like today, big money wins law suits.  It is what pays for politics and pays for the massive legal machine housed in marble halls.   Where it can, the money keeps quiet the voice of truth on the scale of justice.  Now, this too, is breaking-the-back of the Country I left so many years ago - for this very reason.  Marble can not for ever hold up against the quake of the true voice as only the web can offer.  From wikileaks to wikipedia, from social networks, Facebook to our nanocent and new Bizabacus ... the cracks begin to appear.

I had watched the things I gave my life to broken,

And stooped down to build 'em up with wornout tools...

Thus, it is here I began my next journey, in a Canada, with a mission - to ensure that everyones true "business voice" could be, would be, heard.  

Like Facebook has done for personal life events, stories as they unfold - I sought the Way to capture every element of the business, the entrepreneurial story as it unfolds ... and that is what CMaeON has done with our platform.  It is much harder to do for business - keeping the business record straight.  It required dealing with every aspect of business ... from the accounting, to customers communication, to marketing, to the ineveitible nature of the law and attorneys ... this 12 year journey to program this has reached a point where I can say - not one bit of data, not one truth of what actually happened, not a single email or accounting record, will ever be lost on our systems - and that means, no "story", good or bad, will ever be told, without the actual evidence available to set the record straight.

Albert Einstein once stated ...

"...as far as I can see, people here (in America) have no chance of doing this [speaking openly],

the result being that the Press, which is mostly controlled by definite interests,

has excessive influence over public opinion.”  Einstein Ideas & Opinions

The Tim Vasko Next 15 Year Journey Age 35 - 51:

1997 - 2000 University Credentials ... Professor at University of Victoria
2002 Tim Vasko Speaker for eHealth Finance to speak at Legislative Assembly Canada - Parliament Victoria BC 2002 Legislative Session: 3rd Session, 37th Parliament  SELECT STANDING COMMITTEE ON FINANCE AND GOVERNMENT SERVICES
2004 - 2006 Tim Vasko - Founding Speaker COPharm Conference for Online Pharmaceuticals Also, See, Copham & Various Papers
2004 - Tim Vasko Key Note Speaker at Camosun College CAPSTONE 2004
2005  Author:   BIPED - Business in Process Enterprise Design by Tim Vasko
2005 Tim Vasko - Speaker / Ottawa Health Canada Conference
2009 Tim Vasko Key Note Speaker:  University of Victoria Business School Faculty & Graduates
2010 Tim Vasko Speaker New York City RealEstate Technology

Studies by Author, Professor Dr. Brian McKenzie, Ph.D.

2007 - A Hermetical Approach to Entrepreneurship
2010 - "The Social Network" - The Facebook Story along side Tim Vasko's and other entrepreneurial stories as a basis for entrepreneurship

And on the disappointing subject of meeting Pamela Anderson - before her smear campaign that her publicist made to get her domain name and web site without paying .  Even with celebrity that gets massive internet hits - we can see the measure of truth that will forever be available, to expose those, who would have it otherwise remembered.

2010 Convergent Sues Pamela Anderson for payment in Canada Court (before her smear campaign begins).

And so, for as long as I have left,  my journey continues from here ...

"If you can talk with crowds and keep your virtue,
Or walk with kings - nor lose the common touch;
If neither foes nor loving friends can hurt you;
If all men count with you, but none too much;
If you can fill the unforgiving minute
With sixty seconds' worth of distance run -
Yours is the Earth and everything that's in it,
And - which is more - you'll be a Man my son!"

Life is a journey of un-ending learning.  Never be afraid to take it,  live it and love life, family, friends who are ardent supporters along the way.  I have been blessed in too many way's to count after the daunting "story" that changed my life.  And, I have been able to work with brilliant people to build my vision and realize my dream - the entreprenurial, business voice platform.  Every business can use what we've  built.  For their operations, compliance, streamlining and create their own success and vision for the world.

To build a hub, and entreprenurial revolution, it was an necessity to capture the true essence of the dynamics of business - far beyond any CRM technology, the internal business system processes that happen "in-side" - had to be turned to the "outside" .  It is the only way to draw upon, benefit from, the full circle of the world wide web our society has created.  We have done this now.  It is this accomplishment that  has made this mission possible.  It is this "downside - up" approach that has helped me and my team create and master this platform so powerful for business - 1to1REAL, Bizabacus & eHealth Global - 1to1Pharmacy & MD .  This  15 years has simply been a sojourn in creation of this technology - just a part of the story to take form and shape from here.

Not every business will need the 1to1REAL - CMaeON platforms because of an over zealous newspaper or reporter (both of whom are RIP - unable to be challenged).  Though they are unable to speak again or see how they have changed my life to bring me to Now, or, how my team at CMaeON, and I have changed the world.  The subjects of Karma, Samsara come to mind ...

Now, every business can use it, or, of course, choose to not.  Regardless, the worlds voice, the business voice, the track of the story is forever a matter of material tracking - the power of the truth.  It is when we face the truth, know the truth, in the battle to succeed that we ensure success.   A "Real" platform to do this has been achieved

"It is said that if you know your enemies and know yourself, you will not be imperiled in a hundred battles ..."  Sun Tzu

Fiction and fantasy of "what may have happened ..." shall be kept to novels.  eMails and records captured, the processes of business move from here to today's virtual skyline in the Cloud.   Question any business who "does not trust the Cloud..." For it is the great equalizer - enterprise level power for every enterprise.  The only business that will shy away - may well have reason to not wishing such a trail of bread crumbs to be followed.

Our Cloud based busienss platform was built for entrepreneurs of any size.  It has been a mission from learning and heart ache - that has lead to the brilliance of a new Way of business delivered by a dedicated team.   Formed, envisioned from a depth of some 30,000 plus hours of personal global enterprenurial experience, 1to1REAL and this platform has come to be.  Built from learning, processes flows across industries -through trying economic and financial times - with experience that extended from mass product marketing, to my personal mission help other entrepreneurs succeed and avoid the pit-falls of failure.

Perhaps it was built becuase I was accused by a reporter who I never met.  More a fiction writer than journalist - a writer who never bothered to interview or call me. This ghost man who wrote a sensational story that changed my life.  All I know of his is he wandered, lived in a fantastical world of desks cluttered by paper - writing more from fiction than of fact.  He, who lived this way, died an early death at the age of 56.  I recieved the obituary clipping in the mail from a friend.  He was just a few years older than I am as I write this now.   No matter, his story, or another, my life seems to been painted in a way to create what 1to1REAL - CMaeON represent and do.  The ghost's story's were painted on a canvas, now,extinct - my story is painted on a technology canvas very much living, growing and alive.   That faded ink has changed my life - driving me to turn to pixels that will be forever renewed.  We can never predict how we are called to what we can, or must do.  Sometimes we are simply called by Ways we can not understand.

CMaeON and the 1to1 Suite of global technolgies has been my lifes' mission and one of some brilliant people I've come to know and love.   It is work based on wonderful and tough experiences, knowledge, passion.  Both then and now  - I wouldn't have it another Way.  I do, perhaps, hope that the path may not be so ardous for others - so haunting as mine from the game of this ghost.  But, too, it is what makes us stronger to face the challenges that make us accomplish what we can give back ... no matter what comes our Way.

"Out of the darkness that covers me,

Black as the pit from pole to pole,

I thank what ever gods may be,

for my unconquerable soul...." from the Poem Invictus, William Ernest Henley

 

 

Einstein

 

“We can not solve the significant problems we face today, at the same level of thinking we were at when we created them”

Albert Einstein

I was just thinking today about the new discovery that there is something that travels faster  than the speed of light – the Nutrino, now confirmed by a second study conducted in Italy

"Neutrinos still faster than light in latest version of experiment

Finding that contradicts Einstein's theory of special relativity is repeated with fine-tuned procedures and equipment"

Why is it that in our world people would rather look at genius as a thing to attack, then as a foundation from which to grow?   Many of the recent articles surrounding the discovery of the Nutrino have a voice from the media that deliver headlines something like ...  looks like Einstein was wrong ….  Was he?  Really?

I suspect, that Einstein suspected, that there would be a number of new discoveries as he left us the things for science to ponder, discover and grow from.  I suspect that, just as his famous quote for solving problems and THINKING relays, we can never stop reaching and thinking.  Let's think and thank the world for genius that gets us to contemplate beyond where we were at, where we might be in the future.

Relativity was Einstein’s fertile soil of thought and genius that allowed the way for new discoveries.  Thinking beyond our ingrained habits and thoughts will always drive new possibilities – so long as we strive, as humans and individuals, to never stop exploring – in good times, in adversity, across time.  Change won’t happen at the speed of light or faster – but it will happen.  May each of us do our part of our contribution to the positives of change, even if we can't all be Einsteins.

That which Einstein, and all gifted thinkers respect the most is the creation of new knowledge.  Some reach out to think outside the box – at the risk of criticism, skepticism and ridicule.  But they don't care - they just invent.  That is the fruit of every element of creativity - from art and science to entrepreneurship.  What brought us to where we are is such innovation. And, it is the energy of inspiration that will take us where we have yet to go.

For me, I respect those innovators, challengers of conventional thought and paradigms the most.  From Einstein and as I navigate the biography of Steve Jobs written by Walter Isaacson, it is the inventors who's time in our lives, set up the future and pass the energy along with the responsibility for those left behind.  Isaacson interestingly starts his book on Jobs with a quip about how he was ‘…just in the middle of writing about Einstein, had just finished Franklin, when Steve asked me to write a book about him in 2004 …’  The other thing that separates genius from mediocrity, beyond doubt and criticism, is the set of beliefs we have in ourselves and about what we can do as individuals.

Steve didn’t stop asking author Walter Isaacson to write the book.  And, eventually, he wrote it.  Einstein didn’t stop having new thoughts, opinions and ideas until he left this world.   Both of these individual spirits have passed into a new era of relativity, leaving us to continue, from the perch on their shoulders to discover and reach outside our thoughts of yesterday to find tomorrow.

Let’s do that – keep learning and discovering regardless of the challenge.  God knows we need it more than ever!  When we respect the learning and lessons of yesterday – we’re more likely to find a way to build a better tomorrow.

 

Can’t sleep?  Why?  What gets me up and out of bed?

Ideas I want to capture that came to me after a bit of rest rustle me awake.    I write them down, long hand in my Moleskine – illustrations with drawings. My daughter reminded me they were the notebooks Hemingway used last week as we discussed paper vs. keyboard creativity.

There is something still about the feel of paper that helps me think better.  I love the tactile feel of a good pen - Mont Blanc Grand roller ball (BTW - has anyone found a Gold Mont Blanc on West Jet - love pens, hate to travel ...  ).    Ideas seem to flow a bit more rich when  I use paper and pen.  It’s peaceful at 4 or 5am to have a light shine down on the page in the morning rather than shine at me from a screen while I sit in my study to capture an insight that emerged from the unknown scribe that visits in my dreams.

It’s what “vision” is - what makes us human.  It is the art and the beauty of what makes us able to see how we might navigate our futures.   I often capture these writings and drawings by scanner to extend them to the screen.  Especially those thoughts I want to share with my team.  A thought – to take some action on next.  I find paper works well when it can be “enabled” next by technology - as I post it in a 1to1REAL Process Flow for collaboration with my team.

After my writing this morning, I flipped on my snoozing Mac (who gets little more sleep than I do).  I was contemplating going back to bed as I flipped through the world news using Bizabacus.  What's a Bizabacus?    Our newly launched bit of social magic that tells what the business world is doing, thinking saying.   I’m not too into Facebook or Twitter (I guess you have to have friends or something to be enamored with those).    In fact, I’m a bit of a “social media” misfit.  So,  we’ve architected a new social machine for the voice of  what I like to call “business social”.  My brilliant team has designed the code to run any entrepreneurial minded businesses globally.  But, when it comes to my personal preferences with “friends” I “follow” I’m more into the “analog”.

Bizabacus

I really love to sit and have a coffee or beer with a friend.  I’ll continue to drive business on line as it’s the way to connect globally.  And I’ll savor my meanderings for those personal conversational ways at a Starbucks or local java haunt to spend my time catching up.  Paper, beautiful writing instruments and face to face conversations – there’s a bit of magic in the combination of “analog”.  When it comes to business, however, I’m all about screens and connections.

I don’t want a business in my personal “social space” with my friends.  But I do love business and thoughts - especially now.  Lots to think about !  Sentiments rally about all kinds of issues - like the graph that caught my attention this morning.  Businesses are talking, that gets people thinking.  An understanding emerges about how people affected drive the economy.  It forms opinions and their ideas - it drives their lives and making a living, purchasing decisions, investment decisions - even health concerns are discussed and find their way to business in our connected world.  I love to understand the ways connections work and the businesses that answer those questions think and speak (especially when it comes to my business, my health and my finances).  I like to be able to go from the ideas and opinions of one business or source to another, then back to my business and make all of the connections start to make sense.  Then I like to put them to work.   It’s a bit like a high stakes game of connect the dots for your life.   Really, isn’t that what we’re compelled to do now to make a living as entrepreneurs and decide how to design our future?  We connect the dots to figure out how to build, prosper or even survive in a challenging economy.  We connect the dots to balance family and money, education expenses and just plain old living and buying decisions.

As I pondered the dots that connect all of us and my life, I felt like a quick run through to see how the world was putting the pieces together.  So from the Bizabacus home page I clicked on the BBC space.  Then I traveled to the “followed” Financial Times from London.  I scanned and thought about the global economy - so I jumped The Economist the "followed" Bizabacus space.  On that page, the third tweet down caught me.  "... Sentiment on business is worse now then in 2008...."   So I clicked and read the article - and grabed the graph you see posted here.

I wonder – why is it worse?  Things have changed, but is it really worse?  Or,  are we just tired of dealing with the change?   It’s been a tough three plus years – tiring, stressful, demanding.  And the banks ... (don’t get me started … no time for that now).

But will it get worse, is it worse?  Call me an optimist, but I don’t think so.   I think we’re all just a bit tired.  We're all looking for some new energy, new insights and perhaps the motivation to get back into the visionary leadership that has brought us so far in the world, in our own careers, in technology.  We forget how far we've come sometimes - especially at the worst of times.

At the risk of being wrong Here is my global economic sentiment.  Entrepreneurs will prosper in 2012.  Bottom line - they (we) will be too busy delivering new life, new power, new models with new vision to the global economy to worry about “worry”.

From solo SOHO's to SMB's - the backbone of innovation and re-birth of prosperity and success starts one entrepreneur, one intrapreneur and one individual at a time.  Just like the global market was built in the first place.    It’s about change and uncertainty.  It's about what drives us from a “bad sentiment” market to invent with new ideas.  That’s why I’m so thrilled to have launched Bizabacus last week in  Europe via Skype to a group of German businesses.  And, to have released our beta in North America this weekend.  Tough times bring out the best in tough minded people who refuse to give into a poor “sentiment” mentality.  Generally, we call these people entrepreneurs – and there are more of us out there than ever before.  Don't believe me?  Read the job stats - if you're working on your own, you're an entrepreneur (even if its not your chosen profession)!

Entrepreneurs start things and envision things out of necessity, passion and vision.  More often than not, it takes coming from personal difficult circumstances,  and tough wake-me-up experiences to energize and engage our potential.  "Necessity is the mother of invention" - it's what brings new ideas to the world.  Job's founded NEXT after he got kicked out of Apple.  After they asked him back - well you know what happened.  Today, the entire world has this “leverage” to birth new opportunity.  But, only a few will actually do anything with that opportunity.

What happens when entrepreneurs get into tough times.  Companies like General Electric, Johnson & Johnson, Procter & Gambel and Disney , in fact  “…sixteen of today’s Dow 30 companies were founded during a recession or depression…”  according to the book “Nothing to Lose, Everything to Gain” by Ryan Blair (who talks in his book about his hard times and motivation to change).   I’ve not read all of Ryan’s book (just used Jeff Bezo’s invention from Amazon, my Kindle, to get the sample - seems like a good read).

I love being able to find things quick for inspiration, business, new ideas, family, investments, technology.  I love to share quick too - when I’m working in a quickly changing economy and world – connecting  with the rest of the world or with my closest associates.   That’s where you’ll find me online - doing my business (otherwise check the corner of the local coffee shop or surf shop for a guy with a Moleskine) .  Surfing is a new passion for me - surfing Bizabacus is a new resource to find out stuff on finance, or technology or world events.  That's where ideas emerge.

I’ll  jump to the Wall Street Journal, or Financial Times.  Then off to the world on the BBC or Wired.  Today,  the Economist this business sentiement and their Tweet caught my eye inspired me to write this blog post (and kept me from crawling back into bed on Sunday morning).

Time for a coffee (I make it on the stove with a traditional Italian coffee pot – analog there still too).  Maybe I’ll go sit on the couch, enjoy a quite morning, or cook my kids some breakfast?   Maybe I'll go jump on my SUP (stand up paddle) board if the ocean isn’t “too” stormy.

There’s a way to be connected and quick  enough to  ‘run with the big global machine’ . When we connect, as business thinkers and doers, we participate and help re-create a world that has an ever evolving appetite for new ideas and creations.  We we connect with our families, we inspire a new generation.  When we connect with nature, we realize that gloomy days really don't exist anywhere on the planet.  We can connect online - or off line.  Or, we can chose not to run with the big dogs of life and just "...stay on the porch” of business as usual.  The problem is, usual isn’t around any more.  So, if you stay on the porch,  – you’re pretty much on the porch alone.

There’s a way to connect locally, globally  and directly with your vision and business goals.  View the world economy from many perspectives.  For me, there will always be a place for that local comfort of friends, the coffee shop and pub, the use of pen and paper.  And a time to get away from the screen and the paper, jump on the board and leave the shore.  Innovation of “social” needs a mix – just like business needs to keep pace in the fast paced world.   It's called balance.

I live on an island.  I need to connect outside my local community and coffee shop to stay on top of things.   I suppose that’s why I envisoned Bizabacus – and launched it with my team.   So I didn’t feel left out as a business guy in the social media evolution.  I just couldn't get what Facebook did for me as a business guy.  And I was pretty happy seeing my friends around town.  But, social media and  and business anywhere in the world seem to go together like Forrest and Jennie "peas & carrots".  Now I can travel the global news, the competition and the trends - and I can do it from the spaces  on “the island” from my office & study at home.  And, I can launch, thanks to Skype to new connections in Germany an ocean away.

The world of passionate entrepreneurs and businesses needed a place to meet, talk and share their voice.  Now they have one with Bizabacus.

Go on - Innovate in 2012 -  The world looks fabulous from Bizabacus <grin>!

Rest in peace, Steve Jobs

When a person, like Steve Job's must leave this world the only light that can be found for those of us left is cast in the genius and inspiration his life inspired.

I write of the personal inspiration Steve Jobs has given in my life and the life of our organization. At one time, Apple too, was a small technology firm, with an idea and dreams. In the success of technology, like Apple and Steve, lives are forever changed in ways that we might never imagine. With the impact of genius, like Steve carved into the lives of so many, with a masterful hand he shaped a global culture.

One cannot help feel empty and at the same time grateful. Steve will always continue to be an inspiration to those of us that strive to build, innovate, connect and believe in the business of technology and a connected global culture. Steve Jobs, in creating Apple, has challenged us to think and believe that we can be more and better every day. Whether we use his creations for living, work, entertainment or connecting – or, like our company, we work to invent new ways to connect in this world, Steve will always be remembered because of his inspiration.

Steve Jobs genius will continue to carry the world forward. For those of us left to still find new ways to invent, we will always look to his life and his mastery as the purest of inspiration and passion. This is a beautiful legacy for a life from a man that has shown us how to be bigger than we, perhaps believe possible at times that prove most challenging.

Thank you Steve – God speed on your next journey in a better place….

When I wrote this post, I was thinking about what it was like when I was too busy with email and "stuff" eating every ounce of my time. My life has changed so much since we've actually "pulled it off" – creating a machine that really does help entrepreneurs automate their businesses.  Even though we've got a long way to go, the fact that we've built what we have is truly an amazing accomplishment.

I say that to my team at our office all the time.  Then I go home and say it to my wife and kids.   After 12 years of really, really, REALLY hard work and risk, I can hardly believe that the vision I had for what technology could do for an entrepreneur, a family man, a start-up, a going concern of medium proportion… works to help make life better, to automate, to drive business - in short to be the entrepreneur’s dream: cloning their business vision and energy into the market.  I always dreamed of a system that could just do all the stuff an entrepreneur needs to do while wearing all the hats and trying to keep up with the unique abilities that, well, make me an entrepreneur.

I've always had great ideas.  I'm also pretty darn good at implementing them in the early stages.  But, the follow up on the great ideas and all the "stuff" has always been a challenge for me.   I'm a strategy guy. As a thinker I love abstract ideas and challenges.  I can see the way things could be and I've always set out to do them.  The trick is to actually carry it through, from abstract idea to concrete reality. I mean, we could all just be day dreamers if the pay was there!!

So to actually see this now work in my own life - to see hundreds of doctors, pharmacists, technicians and administrators on our platforms using them - well it's a bit overwhelming.  Maybe even humbling.  I've been lucky just to get this far and see that it "could be done!"   The next big adventure is to actually get the larger part of the world to understand what we've created.

We posted all of the users we have on Google Earth so we could visualize them.  1.8 million people. The map looks impressive when user "dots" start forming the outline of continents with their presence on one or a number of our cloud platforms.   As I look at that Google Earth map, I realize what a distance we've traveled from the basement of the University where I started the company. I realize how far I’ve come from the basement in my tiny home where I lived when I first immigrated to Canada with my two kids.

Those two I'm super proud of - my son, an honors student with distinction graduated this year and headed for his masters and a Ph.D.  My daughter, a straight A student in her second year at McGill.  How far we've traveled together - from our little house, as a trio of three immigrants to Canada (broke but happy - like immigrants usually are).  Now, to see my other three little daughters grow up and see my "big kids" as grownups - I feel like a lucky man to be here.  It’s not been without many sleepless nights, and those have not stopped.  However, the big “if” is no longer hanging over my head. I no longer worry “if” I could find the people to build this, to do this, all while raising kids and building a new life in Canada… the wondering is gone.   Now it's all wonderful wonder - I wonder what is next?!!

Perhaps the most difficult thing to do in life is to stop for a moment and look back at what we've done in our lives and appreciate the places we've been.  Perhaps the second hardest thing to get used to is a new habit of how we can keep getting better in our lives - to get used to what we do better today, as being our new normal.  I think we take these things for granted too many times.  I thought a lot about this when I wrote my business blog this week "Are You Too Busy?" which you can see on our 1to1ME Social Space (wait until you see this launch next week - wow!).  I thought about how much my life has changed, and how busy I am now in doing the things I love to do, rather than the "clutter" I've had to do to get here!

I was inspired to write again about what I believe is true for entrepreneurs and anyone who is regularly inventing their life, by the movie Invictus.  In that movie, I learned that Invictus was a poem written in 1875 by William Ernest Henley - a poem Nelson Mandela recited to other prisoners while he was incarcerated for 25 years.  This poem inspired me more than any other I've read since I was a young man in my 20s when I discovered "If" by Rudyard Kipling.

The poem Invictus has touched me deeply, as poignant prose of wisdom can.   I understand all too well, the "journey" of life and how hard it can be travelling alone in the dark hallways of our lives, where the only light is the strength of our own convictions.

Henley's poem is below.  I hope all who read it find inspiration and feel the power of these words to help them to stick strong to their beliefs and continue their journeys no matter what their challenges are.

Challenge is the stuff of life that makes us who we are. When the only question left is "can I accept that this is my journey?" you know that it doesn’t matter if others seek to cut you down, scorn your name, or seek to break you from what you can accomplish, you know that you are meant to be.

"Invictus"

Out of the night that covers me,
Black as the pit from pole to pole,
I thank whatever gods may be
For my unconquerable soul.

In the fell clutch of circumstance
I have not winced nor cried aloud.
Under the bludgeonings of chance
My head is bloody, but unbowed.

Beyond this place of wrath and tears
Looms but the Horror of the shade,
And yet the menace of the years
Finds and shall find me unafraid.

It matters not how strait the gate,
How charged with punishments the scroll,
I am the master of my fate:
I am the captain of my soul.

William Ernest Henley

 

 

Editor’s Note: This blog post is an edited version of a blog post Tim put up in 2006. Unfortunately not much has changed since then in the airline industry.

I was recently sent a link to this video – a humorous take on the folly of discount airlines: Cheap Flights

Most people would agree that it hits a nerve, but for me, it’s more like hitting the entire spinal column… I know this pain. Personally.

Yes, I'm afraid it's true. I’m in the Million Mile High Club: I've accumulated enough frequent flyer miles to take a family of six around the world at least seventeen times. People like me are known as "Road Warriors" – we are the people who pay homage to the airport bars on Friday afternoons with circles under our eyes, glasses of beer in front of us, cranking out messages on our smartphones while muttering into our Bluetooth headsets.

While traveling, I’ve had time to collect some of my thoughts about airline travel. Most of them start with “@$#&!!”

However, the ones that can be printed online represent the very distillation of my wisdom. If you’re an airline who wants serve your customers and make money, heed my words. I’ve flown with them all.

Here are the 7 cardinal "what-not-to-do" lessons from an extremely frequent flyer. Want people to love your airline? Recommend you to their friends? Want to travel with you? Then please don't follow these rules:

 
I was recently in New York during the famous NYC Marathon. The city was packed with runners from all over the world.  What struck me was that many of them didn't look like they could walk to the end of the block, much less run a marathon!  Yet, there they were, ready for a grueling 26 mile race.

In the elevator of my hotel, I overheard two runners talking after the race.  There was a sense of relief and euphoria in the lobby of our hotel; so much so that I was energized as a mere casual observer of all of these people.  The conversation was about the second place women’s finisher, a woman who came in just 40 seconds behind the winner.  Consider how tiny a 40 second lead is after a 26 mile race.  Wherever they finished personally, these two runners were ecstatic. They were just happy to have finished the race. One runner who was a bit rotund, and didn't look at all like a marathon runner said to the other sleek gentleman, "I kept thinking after the 10 mile mark about my friend who told me 'pain is temporary, losing is forever".

This situation is such a far cry from 30 years ago when Katherine Switzer snuck into the Boston Marathon in 1967 registered as K. Switzer.  During the race, an official tried to pull her from the pack as women weren't allowed to run marathons, they were thought too fragile!  Whoever made that rule had clearly never met my wife (or my four daughters, two sisters, Margaret Thatcher, Hillary Clinton or [fill in the blank yourself]).  Times were different then, but what hasn’t changed is people - women (and sometimes men) are determined. If someone wants something badly enough they can do it – they can push through 26 miles, or gain a mere 40 seconds to win a race.

Business today is a lot like running. Entrepreneurs are pushing harder than ever to succeed, and there are more people than ever going it alone.  It doesn’t take an MBA or a fat bank account to start a business -most are started with nothing but pure determination.

However, unlike running, where the situation is the same for everyone, much of today's technology was designed for existing operating companies, not ones just starting out.  I received an email the other day from a friend that said, "well I tried Salesforce CRM, it was disappointing and hard to use, not even as good as Goldmine.  I'm going to try Sugar CRM." This friend is just like the thousands of would be runners who never made it to the NYC marathon.   They run and run, imagining that they could run a marathon, but never commit fully to the effort it takes to be a real participant.   When running a race or a business, choosing a goal and seeing it clearly, finishing something and sticking with it - that is what makes up a real participant, an entrepreneur and a winner.

The one thing about every runner in the NYC Marathon whether they were 40 seconds away from first place, stuck in the middle of the pack, or just happy they finished, is that they all had a gold medal performance that day. Everyone had done their personal best and shown up.   Everyone had achieved something that differentiated them from the rest of the world of runners - a dream to run in one of the biggest, toughest competitions in the world.

When I think about entrepreneurs, business owners, small and medium sized businesses and talk to our customers and users, I see the same type of determination those runners have.  They don't just run down the same old roads, they connect to a cause that they have chosen - and run toward that with a passion.  Every one of the companies in the Connected Market Space is unique and a driving force.  They are overcoming the limitations of disconnected ideas and technology, and connecting with their market.  Some will be at the front of the pack, some will be the pack, some will be happy to have completed the race.  All are unique because they do their personal best and their customers love them and connect to them for that reason.  No matter what size their business is - they are connected.

My friend is one of the millions looking for a CRM solution that will never work for his business.  He will struggle, not understanding that he doesn't need a sales force – he just needs to get connected to his core business - his core mission and dream.  Those two runners made it across the finish line because they understood something that many people never get - it's about the steps, the pace and the commitment to train.  Success isn’t about the fancy running clothes, watching videos or going to clinics about running technique… Each and every one of those participants did one thing the same: they ran, they put in the endless effort and they had a goal.  That makes them different and unique from most of the rest of the world, and runners in the world.

In business, what you do differently and what you’re willing to commit to drives your success.  It's not about dressing up in new features (like new running garb) as the software firms would have you buy.  It's about getting into the market, with social networks, with connections; it's about getting on the road and running.

Think of the Connected Market Space in your home town, your market of customers.  It’s like the road you run down to train for whatever you goal is, be it just good health or a marathon in the future.  We built 1to1Real so you can run down that road with confidence and with us behind you as support.  1to1Real works like your personal trainer; we help you so you can become the best in your Connected Market.  If you have a goal in mind, and you’re running toward it, on the right path, with the right commitment you will succeed.
 

Tim's Top 10 Tech Frustrations That Drive Business Owners Crazy - My list of "frustrations" that I've heard most during the last decade (plus) from business owners about technology!


  1. It costs me money, how will it make me money?
  2. What does social networking do for me?
  3. How does SEO work for me - is it important?
  4. It takes too much time to learn!
  5. It takes too much time to put in my data!
  6. My In-box is always full!!
  7. What are techies talking about - LINUX, SQL, CRM,ERP,ASP,IM,SMS,3G,IP,HTML,CSV -  It's like foreign language I'm being asked to pay for!
  8. What is Open Source really? Should I care?
  9. Apple vs. Microsoft - does it matter?
  10. When will it be done??!
Most of the time I've spent has been in dealing with these pressing questions from non-technical entrepreneurs and CEOs.  While business owners recognize the possibilities and need for technology today for their businesses, at some point, they just get frustrated with technology, and rightly so.  It's complicated, it often takes more time and expense than was ever expected and trying to use it can be daunting.

During a ten year hiatus from being a university professor, I've pulled together teams of developers, web designers and engineers - from whom I've learned a bit about what they knew, and a LOT about what they don't know.  Each of these Top 10 Tech Frustrations, all of which I've had myself have pushed me closer to find an answer, and to fund a "real" platform for entrepreneurs and business owners.  Entrepreneurs want to use technology to run their business, not only because it's smart, because it's the only way to survive and thrive as a business today.  So, after eight versions and lots of my own frustrations and expense, the 1to1Real platform and related families of cloud based solutions like 1to1Pharmacy, 1to1MD and 1to1IPM (Investment Portfolio Management) was born.

There are two types of entrepreneurs and business owners when it comes to technology.  First, there are those who want to run their business and use technology to become more profitable, more productive, get more customers and keep those they already have.  Secondly, are the people who get starry eyed about the possibility of technology and start down the "in-house, I can and will develop it myself, so I can sell it to the world" type.   The first type is realistic and they will eventually succeed.  The second, the “would-be technology developers" type usually spends tens of thousands (although I've seen a few spend well into the millions) and almost always fail.  Once again, "why?" seems an appropriate question.

Each of these Top 10 Frustrations is actually a complex software development, real world challenge that comes along with inventing software.  To some of these frustrations there are scientific answers and to others, only trial and error will give you the answer you need for your business.

For small and medium sized businesses the cost of failure is high, and likelihood that a home grown solution will yield success is low. It usually looks like this when we've gone in to a company: A pharmacy/ investment manager/ real estate company (choose a core business) finds a "programmer" who can build a database (the truth is anyone can build a database today).  The ideas flow, the system is laid out; the dream has begun.  The problem is tools like relational databases, web sites and code can look and function fine; but only to a point.  When the system gets a lot of users, data, needs for more functions, the code that was typically generated through these tools becomes what the software industry calls "spaghetti" - it gets all tangled up.  Why? Because there is a lot of it, all trying to do pieces and parts of something and then the programmer (business) asks it to do another thing. I've seen this happen time and again, because when it comes down to it, the business developing the solution is not a software engineering firm.

It has taken us a decade to invent, make errors, make changes and to find out how to avoid this technology tangle at any level of load.  When you see success in technology you give it a name:  Microsoft Outlook, Windows, Apple iPod/iTunes/iPhone, Google, Facebook...  When you consider the billions of transactions and processes each has to handle, you appreciate the sophistication.

So how can a pharmacy build a set of transactions that will integrate within a 1.5 trillion dollar health care system, in-house?  They can't, but I've seen them try! We worked on the Alberta Health Care system, at the time a $350 million project in the province.  We had a small role to come in and help "make it work" - because after $350mm spent, there was an 85% failure rate. We devised a solution that was called "elegant" by the lead engineers.  Why were we able to see the solution when they weren't?  We've never had big budgets to work with! We work with small businesses who had limited budgets and even more limited time, so we've learned to get from point A to Z as fast and as efficiently as possible.

All of these hold-ups and technology frustrations that cost money, time and drive business owners crazy are going to keep getting worse because technology and its use is getting more complex, not less.

So, for the businesses that want to use technology to be more efficient, and more profitable, we offer the Connected Market Coach program in conjunction with our 1to1Real solutions to get them from A to Z faster and more efficiently. The Connected Market Coach is a solution for entrepreneurs and business owners who love their business and want to do more of what they do best.  For those who wish to face their challenges by "figuring it out" and building it in-house, I wish you well.  It is a long road.  From Harvard to Wharton to MIT, studies show a 70% - 90% failure rate - "the road ahead" has already been paved with tough lessons learned.

Our Connected Market Coach program is by qualification only for one simple reason: priority of your business objectives is the most important success factor.  If you'd like to visit us and discuss your goals and how you can use The Connected Market Space to automate, connect and transform your business - visit us at the Connected Market Coach and complete the application.

Here's to overcoming frustrations and the shortest path to connections for success.

Tim

 

 
wasting moneyLast week I was at a meeting with a group of entrepreneurs from all over the world.  These folks are some of the best of the best in the world at their businesses – across industries and continents.  When my turn came to talk about The Connected Market Space and our recent launch of 1to1Real as a “solution for the SMB [Small to Medium Sized Business] Technology Tangle” they all listened with increasing enthusiasm and interest.

After a few minutes, one of the leaders said, “why don’t you just talk about the top 10 things that business owners hate about technology?  If you can solve that, you’re done!”

Great idea!  So I rapidly scribbled down what I’ve spent the last decade trying to solve by building 1to1Real and the Connected Market Space. Once I decided to write them down, I thought it would be a great idea to write about each one in my blog. So, here you go – a series I’m going to write about each of what I find to be some of the most frustrating problems with technology.

Starting with #10:
“Technology is costing me a ton of money!  If I get quotes, they are high.  If I employ someone, I have to pay them a ton and don’t have a clue what they are doing!  How will technology ever make me money?”

The reality is that the technology industry was built on costing a lot of money.  Hordes of software engineers, consultants and development companies have spent decades perfecting the model of getting paid for writing code.  They charge a lot for their work and for good reason - it’s hard to do and time consuming.

As a business owner, and a tech CEO, I have troubled over this.  The reality is technology is highly valuable ONLY when it is properly developed and deployed.   So, I asked myself “how can we solve the technology risk problem, the time problem and the related cost problem for small to medium sized businesses?”   After all, these aren’t governments or major corporations.  These are businesses that provide a product or service to a market, they do it well and by their own successes they grow – which causes inefficiencies.  Businesses like this don’t have unlimited time to focus on technology, or unlimited resources they can acquire by raising taxes or the price of a widely distributed product a few dollars.

So, let’s turn the question into an answer:How can I use technology to make money - without hiring a bunch of technology people where I don’t know what they do, or asking for a bunch of quotes that I don’t know that are fair – without spending a ton of money?

When approached like this, the answer becomes obvious.  Focus on your core business and find a way to get that to extend in 30 days or less. Clue number one: if it takes more than 30 days to get your core business out the door, you’re headed for a trap!

If you’re in a business that is not technology based, don’t get into the technology business by hiring or funding a huge undertaking! Doing that is costly, time consuming and worst of all, it takes your attention away from your core business. People in the technology business are technology experts.  We don’t know your business, but we do know ours.  So let us take the risk that applies to our business – technology, and provide the value to you. After all, if I’m going to buy a car, I’m not going to start my own production line.  I’m going to find the vehicle brand I trust and I’m going to buy, and I’m going use it to drive from point A to point B.

Too many business owners try to become technology companies in house, and end up with a disappointing result.  The people who succeed in business seek out professionals to do what they can’t, so they can focus on what they can do – provide their product or service to their market. After a decade in the business I can say with certainty, the businesses who elect to find the right solution and the right professionals, who have worked with us and ask us to help do what they can’t, win every time.

The businesses who try cobble together a bunch of technology pieces like CRM and email marketing are spending money trying to create a solution outside their area of expertise. Or, worse, they’ve created a home grown monster – complete with a home built team that must be employed  24/7 just to keep going.  Money that could be driving a market and profits for the business owner is instead being wasted on something that doesn’t actually improve the core business.

Tim’s Tip #10: The moral of the story is solve technology frustration #10 by putting your money where your business model is – STOP accepting the technology risk at home.

 

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