Editor’s Note: This blog post is an edited version of a blog post Tim put up in 2006. Unfortunately not much has changed since then in the airline industry.
I was recently sent a link to this video – a humorous take on the folly of discount airlines: Cheap Flights
Most people would agree that it hits a nerve, but for me, it’s more like hitting the entire spinal column… I know this pain. Personally.
Yes, I'm afraid it's true. I’m in the Million Mile High Club: I've accumulated enough frequent flyer miles to take a family of six around the world at least seventeen times. People like me are known as "Road Warriors" – we are the people who pay homage to the airport bars on Friday afternoons with circles under our eyes, glasses of beer in front of us, cranking out messages on our smartphones while muttering into our Bluetooth headsets.
While traveling, I’ve had time to collect some of my thoughts about airline travel. Most of them start with “@$#&!!”
However, the ones that can be printed online represent the very distillation of my wisdom. If you’re an airline who wants serve your customers and make money, heed my words. I’ve flown with them all.
Here are the 7 cardinal "what-not-to-do" lessons from an extremely frequent flyer. Want people to love your airline? Recommend you to their friends? Want to travel with you? Then please don't follow these rules: